HSBC · Kowloon City, Kowloon, HK

Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel

负责财富及个人银行联络中心的客户服务与销售支持。

最近核查時仍有刊登最近確認刊登:2026-11-03 18:35:01.910253+00

招聘狀態可能變動,申請前請查看原始職位。

薪酬未公開
學歷Higher Diploma or above
語言English · Proficient、Chinese · Proficient、Mandarin · an advantage
經驗3+ years 相关客户服务经验优先

工作內容

  • 处理来电及数字渠道咨询并提供高质量服务
  • 分析客户需求并推荐合适金融产品与方案
  • 协助团队管理与辅导代理提升表现
  • 处理争议、投诉及可疑欺诈个案

職位要求

  • Higher Diploma 或以上
  • 需熟练中英文书写及口语,普通话为加分项
  • 每分钟至少 30 个繁体中文单词的输入速度
  • 3 年以上银行/金融机构或联络中心经验优先
  • 持有 HKSI 1,7,8 及 IIQE 1,2,3 牌照
  • 熟悉零售银行与财富管理产品
查看招聘來源的要求摘錄

原始資料於 2026-11-01 查閱;內容可能已更新,請查看原始職位。

To be successful you will need:
Higher Diploma or above
Proficient in written and spoken English and Chinese, Mandarin is an advantage
Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications
3+ years’ relevant customer service experience in banking and financial institution environment/ contact center is preferred
License holder of HKSI 1,7,8 and IIQE 1, 2, 3 and compliance with related Continuing Professional Development (CPD) requirements
Strong customer service mind-set and high dedication to service excellence. Strong communication and problem-solving skills
Sound knowledge of Retail Banking and Wealth Management financial products
Candidate with less experience will be considered for a Senior Wealth & Personal Banking Executive role
#DISTRIBUTION2026
#CCRC2026
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (
Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks
).
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by
The Hongkong and Shanghai Banking Corporation Limited.

來源:公司官网 · 資料查閱日期 2026-11-01。職位狀態及要求請以原始招聘頁面為準。