Senior Associate, Market Operations (Service Quality)

原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。

What you'll need:
3+ years of experience in Operations, Market Operations, or Platform Governance within a high-growth marketplace (e.g., Logistics, On-Demand Delivery, or Ride-hailing).
Strong analytical mindset with proficiency in using operational data to diagnose root causes and track key performance indicators.
Solid project management and organizational skills, with a track record of driving cross-functional initiatives to completion.
Excellent communication and interpersonal skills in English to effectively coordinate with diverse, cross-border teams.
Hands-on attitude with a proactive, detail-oriented approach to problem-solving.
High empathy for delivery partners and local market nuances.
Immediate availability is highly preferred.
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Senior Associate, Market Operations (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.
The Role
Reporting directly to the Manager, Driver Service Management, you will be responsible for driving market success and operational excellence across local driver partner communities. You will serve as the hands-on liaison between global driver service initiatives and local market teams, ensuring that driver service quality, support workflows, and engagement strategies are executed seamlessly on the ground. This role requires a balance of operational grit, cross-border coordination, and a champion mindset to resolve frontline friction and continuously elevate the driver experience.
Core Focus: Local Market Success