Hang Seng Bank · Mongkok, Kowloon, HK
Senior Manager Governance and Planning - Customer Relations - Hang Seng Bank (HK)
负责客户投诉治理、规划与绩效改进
最近核查時仍有刊登最近確認刊登：2026-11-03 18:36:18.134548+00
招聘狀態可能變動，申請前請查看原始職位。
薪酬未公開
學歷Bachelor’s degree in a relevant discipline, or equivalent practical experience.
語言English · 精通、Chinese · 精通
經驗零售银行和投诉管理或客户服务经验
工作內容
- 负责人力规划与FTE预测
- 监控投诉处理效率和质量指标
- 推动目标运营模型设计与落地
- 整合投诉数据和NPS提出改进行动
職位要求
- 相关学位或同等实践经验
- 有零售银行和投诉管理或客服经验
- 具备领导、项目和人员管理能力
- 英语和中文书面及口语能力
查看招聘來源的要求摘錄
原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。
Requirements Bachelor’s degree in a relevant discipline, or equivalent practical experience. Proven experience in retail banking and complaint management or customer service. Strong leadership capability with demonstrated project and people management experience, supported by effective communication and interpersonal skills. Strong in data analysis, ability to identify insights and take improvement actions Proven ability to build strong stakeholder relationships and influence outcomes positively. Proficient in English and Chinese (spoken and written). High level of ownership and a strong service mindset, with a focus on delivering efficient and effective customer service processes. RBW You’ll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited
來源：公司官网 · 資料查閱日期 2026-11-01。職位狀態及要求請以原始招聘頁面為準。