Customer Success Manager

原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。

Skills & Experience:
2+ years of experience in account management, customer success, or a similar role within technology or financial services.
Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
Strong analytical skills to interpret customer data and translate insights into actionable strategies.
Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities.
Ability to create structured success plans and track progress toward key business outcomes.
Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders.
Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions.
Project management expertise, ensuring effective execution of initiatives that drive customer success.
Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.
Performance Indicators:
Renewal and expansion rates, including Gross Dollar Retention (GDR) and Net Dollar Retention (NDR).
Growth in customer engagement, platform adoption, and usage.
Reduction in churn and contraction through proactive success strategies.
Customer satisfaction and advocacy, measured through feedback and NPS scores.
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.
Here are some of the benefits of working at BitGo:
Competitive base salary, bonus and Equity
100% company paid health insurance for employee, partner and dependents
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Benefits may vary based on location*
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.