Production Support Engineer — LLM Platform

原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。

Your present skillset
Experience in a production support, SRE or platform operations role within a fast-paced environment, with strong ownership of issue resolution end to end
Strong Linux and Windows system administration skills
Proficiency scripting and automating in Python, Bash and/or PowerShell
Solid experience with relational databases such as PostgreSQL or SQL Server, including writing queries for investigation and supporting routine operational processes
Practical understanding of monitoring and observability: metrics, logs, traces, dashboards and alerting, and the ability to analyse system data to distinguish a platform-wide problem from a localised one
Comfortable debugging distributed, API-driven services: HTTP status and error semantics, timeouts, retries, connection resets, rate limiting, caching and latency percentiles
Familiarity with large language model concepts and hosting environments — inference APIs, model gateways/proxies, prompt and context handling, token accounting, streaming responses, prompt caching
Exposure to public cloud, ideally AWS (Bedrock, networking, IAM, logging/metrics), and to containerised or Kubernetes-based workloads
Ability to communicate clearly with both engineers and non-technical users, and to manage expectations of senior stakeholders during live incidents
Awareness of data-sensitivity and access-control considerations when routing workloads to third-party model providers
Beneficial
Experience supporting developer tooling and AI coding assistants (e.g. Claude Code, OpenCode) or IDE/workspace platforms
Experience with Grafana, Prometheus or equivalent observability stacks, including building dashboards and alert rules
Experience with CI/CD and infrastructure-as-code (Terraform, Ansible, or similar)
Experience operating multi-region services and troubleshooting region-specific performance issues (e.g. APAC latency)
Experience acting as the operational interface to third-party vendors and cloud providers during degradations
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.