Backend Production Support Engineer

原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。

Requirements
3-5 years of experience in application or technical support.
Experience with AI usage, shell scripting, Golang, and SQL technologies.
Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
Strong analytical skills and the ability to proactively identify issues before they escalate.
Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership.
Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese.
We will consider the following abilities as a plus:
Experience in technical support in banking and other financial sectors
Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
Solid experience in a Linux environment and relevant support tools.
Familiarity with exchange platform domain knowledge.
Desired Skills
Proficient in using Jira and Confluence to establish SOPs.
Quick learner with a demonstrated aptitude for acquiring new technologies.
experience managing software on AWS are pluses.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: crypto.com visa card provided upon joining
Are you ready to kickstart your future with us?