Customer Success Manager, Enterprise

原始資料於 2026-11-01 查閱；內容可能已更新，請查看原始職位。

WHAT WE'RE LOOKING FOR
Essentials
- Bachelor's degree or above.
- Two to four years' experience in customer success, customer service, sales support or a related client-facing environment.
- Experience managing client communication, onboarding activities and escalations.
- Strong verbal and written communication skills in English, Cantonese and Mandarin.
- Strong problem-solving, organisation and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Strong attention to detail, with the ability to multitask, prioritise and meet deadlines.
Preferred
- Experience in a startup, payments or fintech environment.
- Familiarity with Salesforce and Google Workspace.
YOU'LL THRIVE HERE IF
- You own the outcome and you don't wait for permission to fix what's broken.
- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.
- You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.
- You connect dots across functions and hold the big picture without losing grip on the details.
LEARN MORE ABOUT YOUR TEAM
Enterprise Business is about more than closing deals. This team helps large, often multinational organizations solve complex financial challenges that go well beyond a single product decision — moving money globally, managing treasury operations, embedding financial services across borders, and replacing fragmented financial workflows with one global system built to scale. You’ll be helping customers understand what is possible when their financial operations work as one global system.
It's a team for strategic sellers with a builder mindset, who combine strategic thinking with deep product knowledge: comfortable with long deal cycles, multiple stakeholders, and the kind of autonomy that comes from being trusted to create value, shape the deal, and move complex opportunities forward rather than follow a rigid playbook. If you want to work on high-consequence deals that genuinely change how large businesses operate financially, this is the place to do it.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
EQUAL OPPORTUNITY
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.