Attendance and Family Support Officer

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About you:
You will understand that behaviour, attendance and engagement can communicate an underlying need, experience or barrier. You will bring curiosity, compassion and professional persistence, while maintaining clear safeguarding responsibilities and appropriate professional boundaries.
You will have:
An understanding of the range of experiences and circumstances that can affect young people and their families, including barriers to attendance, engagement and wellbeing.
An understanding of the importance of trauma-informed, relational and inclusive practice, particularly when supporting young people who may have experienced disrupted education or other significant challenges.
Proven experience of working alongside young people and families within education or a related area, such as youth, community, health or social care.
The ability to build safe, respectful and trusting relationships, including with young people and families who may have found it difficult to engage with education or other services previously.
The ability to listen without judgement, recognise strengths and work collaboratively with young people and families to identify solutions.
The ability to work constructively with a wide range of partners, including young people, parents/carers, school colleagues and external professionals.
An understanding of safeguarding policies and procedures and the importance of safeguarding children, young people and vulnerable adults.
The ability to combine empathy and relational practice with appropriate professional challenge, accountability and high expectations.
About The Sky Academy
The Sky Academy is a special school for young people in Years 5–11 who have an EHCP to support their SEMH and SCL needs. Located in Taunton, we welcome young people from across Somerset, with some travelling up to 75 minutes to attend.
At the heart of our work is a belief that every young person deserves to experience education as a place where they are safe, valued, understood and able to succeed.
We recognise that some young people will have experienced challenge or disruption in their previous educational journey. Our role is to create the relationships, consistency, support and opportunities that enable them to reconnect with learning, develop confidence and prepare successfully for adulthood.
Why work at CLF?
We are a diverse and inclusive community of 37 academies across five cluster regions in the South West that is committed to excellence and making a positive impact. Our people bring unique perspectives, but we’re all driven by a shared moral purpose and a passion for making a positive impact, whether in a teaching, leadership or support role. We’re proud to foster a culture where everyone can thrive, feel valued, and make a meaningful difference to the lives of others.
We are an equal opportunity employer and proud to serve a diverse student population and our communities.
What we can offer you:
Access to a pension through the Local Government Pension Scheme (LGPS).
Generous annual leave.
A comprehensive induction and ongoing commitment to wellbeing and career progression, through a range of training, apprenticeships and in-role/wider-trust development opportunities.
Well-being support through an Employee Assistance Programme.
Health benefits, including wellness sessions, gym discounts, and flu jabs.
A range of generous family leave options, including above industry average occupational maternity pay.
Recruitment timeline:
Closing Date: 8 November 26 @11.59pm
Interviews: 16 November 26
We welcome visits from potential candidates. If you would like to arrange a school visit prior to the closing date, please contact the academy/site directly to arrange a suitable appointment.
As part of our commitment to Keeping Children Safe in Education (KCSIE), we do not accept CVs – a full education and employment history must be provided through our application form.
We are unable to offer sponsorship with this role.
We reserve the right to close this vacancy early, should we receive a high level of interest in the role.
As a Disability Confident Committed Employer, we are dedicated to equity and inclusion and commit to interviewing applicants with a disability who meet the essential criteria. We aim to provide an inclusive and accessible recruitment process, and support employees throughout their employment. If you have a disability, are neurodivergent, or require any adjustments to support you through the application or interview process please let us know..