Global Technology Services Engineer

原始資料於 2026-11-04T13:51:26.361554+00:00 查閱；內容可能已更新，請查看原始職位。

What’s required
3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.
Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.
Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
Professionalism, composure, and adaptability in fast‑paced environments with global user populations.
Experience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).
Bachelor’s degree in computer science or related discipline, or equivalent practical experience.
Flexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.
Strong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.
Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide:
Private Medical and Dental Insurances
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
Mental and physical wellness programmes
Tuition assistance
Non-contributory pension and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about.