Quality Analyst - Contact Centre

原始資料於 2026-11-04T15:04:32.453058+00:00 查閱；內容可能已更新，請查看原始職位。

Requirements
Demonstrates a strong commitment to thoroughness and precision
Outstanding communication skills in English
Capable of inspiring others and fostering change
Exceptional collaborative abilities within a team
Skilled in self-managing tasks and responsibilities
Proficient in providing and receiving constructive feedback
Can navigate in an ambiguous environment
Seasoned in a dynamic and high-pressure role, specifically in Operations or Customer Services, showcasing strong critical thinking skills
Preferred but not required
Experience using Zendesk
Intermediate excel skills
Working proficiency in a second language (Italian, French or Arabic)
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.